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                            Symantec ServiceDesk

                            Product Overview

                            Symantec ServiceDesk is a powerful ITIL-based incident, problem, change, release, and knowledge management tool that improves availability and service levels. ServiceDesk is designed for fast implementation, easy integration, drag-and-drop customization and optimization of IT processes to deliver immediate benefits. Formerly known as Altiris HelpDesk 6.

                            Features

                            Key Features
                            • ITIL and best practice based Service Desk processes
                            • Drag and drop Workflow Designer
                            • Self-Service and Automated Processes
                            • Advanced integration with Symantec and 3rd party products
                             

                            Benefits

                            Key Benefits
                            • Reduce IT costs
                            • Processes available out-of-the-box
                            • Support for ITIL best practices
                            • Fast and easy customization of forms, surveys and processes
                            • No coding skills required
                            • Puts process creation back in the hands of process owners
                            • Decrease IT time spent on manual time consuming tasks
                            • Allow IT to do more with less
                            • Easily integrate with existing systems and tools
                            • ServiceDesk can leverage IT Lifecycle tools to troubleshoot, deploy, manage, or secure machines
                            • Provides access to process data from third-party applications, such as Active Directory and SharePoint.
                             

                            System Requirements

                            Operating Systems Microsoft Windows 2000 Server (wih SP4 and Update Rollup 1 for SP4) Windows Server 2003 Windows Server 2003 x64 Editions Windows Server 2003 R2 Editions Windows Storage Server 2003 (with SP1) Symantec Management Platform server version 7 Microsoft Windows 2003 Standard or Enterprise with SP2 SQL Server 2005 with Service Pack 2 Database Engine Analysis Services Reporting Services Internet Explorer 7
                             
                             
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